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Nexway is recruiting!

We are strengthening our teams with the opening of two new positions:

SENIOR CUSTOMER SUCCESS MANAGER for MONETIZE solutions

Position Overview:

As part of the Customer Success Team, you are focused on the management of a portfolio of customer accounts ensuring customer loyalty and business growth over time by:

  • Establishing and nurturing strong and value add business relationships
  • Accompanying customers in the use of and maximizing the use of running of our solution and services
  • Managing customers’ requests and satisfaction
  • Identifying upsell and cross sell opportunities
  • Orchestrating and sharing best practices with the Customer Success Team for Monetize

Location:  Paris

Reports to: Director, Customer Success Management

Key responsibilities:
Operations

  • Monitor and analyze customers’ business trends including: revenues, traffic, conversion rates and retention rates as well as customer satisfaction
  • Insure execution of marketing operations, when relevant, through eCRM programs and site promotions
  • Supervise monthly invoice claims and invoices issuance in coordination with accounting
  • Manage content/catalog (prices, promotions, new product releases)
  • Manage alert escalations

Customer Relationship

  • Provide regular and adequate formalized reporting to customers, sales and management on his/her own scope and alerts when necessary
  • Understand the business processes enabled by Nexway solutions supported as well as customer business requirements vs. internal capabilities
  • Answer customer questions and requirements, following and orchestrating resolutions of requests with internal Nexway teams
  • Share customer feedback with internal teams as appropriate to improve Nexway solutions
  • Run regular meeting with your customers, including Quarterly Business Review for major accounts

Business Growth

  • Identify, propose and manage online projects to accelerate customer’s business growth (such as prices, packages, cross sell opportunities and marketing) as well as geo or channels expansion opportunities in coordination with Sales team
  • Push roadmap information and best practices to customers

Required experience/skills:

  • Proven track record in B2B customer management, ideally in a CSM and / or Account Manager role
  • Excellent command of English (additional languages appreciated)
  • Strong analytical and solution finding (analysis under pressure) skills
  • Excellent verbal and written communications skills (internal and customer oriented) including distributed communication (emails, calls, video conferences, etc.…)
  • Experience in a multicultural and/or international environment
  • Autonomous in digital commerce and marketing
  • Experience  in digital payment and subscription economy
  • Software market knowledge
  • Familiar with project management
  • Familiar with Internet Technologies such as HTTP, SSL, HTML, CSS appreciated.

Nexway is a leading provider of solutions to monetize digital businesses and connect companies to the worldwide digital market. Founded in 2002, Nexway has enjoyed rapid growth, thanks to strong and diversified partnerships. Based in Paris – La Défense, France, the company has subsidiaries in the USA, Brazil, Germany, Italy, Spain, Morocco, Poland, and Japan. Leading companies who rely on Nexway include retailers FNAC-Darty™, Yahoo! Japan™, Softwareload™, Amazon™, Medion™; and publishers Kaspersky Lab™, Adobe™, 2K Games™, Big Fish™, ESET™, Avast Software™ and many others around the world. Follow us on Twitter @nexway and Linkedin.

CUSTOMER SUCCESS MANAGER for CONNECT Solutions

Position Overview:

As a member of the Customer Success Team, you are focused on the management of a portfolio of customer accounts (e-merchants and Publishers) ensuring customer loyalty and business growth in time by

  • Accompanying customers in the use of and maximizing the use of the running of our solution and services
  • Managing customers requests and satisfaction
  • Identifying upsell and cross sell opportunities

Location:  Paris La Défense

Reports to : Lead Customer Success Management

Key responsibilities:

  • Monitor and analyze customer’s business trends including (for) customer (consumers) revenues, traffic, conversion rates and retention rates  as well as customer satisfaction.
  • Monitor Service Level Agreements, alert P0 and P1 and bugs corrections
  • Provide regular and adequate formalized reporting to customers, sales and management on his/her own scope and alerts when necessary.
  • Insure execution of marketing operations, when relevant, through ecrm programs and site promotions
  • Supervise monthly invoice claims and invoices issuance in coordination with accounting
  • Manage content/catalog (prices, promotions, new product releases)
  • Understand the business processes enabled by Nexway solutions supported as well as customer business requirements vs.internal capabilities.
  • Answer customer questions and requirements, following and orchestrating resolutions of requests with internal Nexway teams.
  • Share customers feedbacks with internal teams as appropriate to improve Nexway solutions
  • Identify, propose and manage online projects to accelerate customer’s business (such as prices, packages, cross sell opportunities and marketing) as well as  geo or channels expansion opportunities in coordination with Sales.
  • Push roadmap information and best practices to customers
  • Run Quarterly Business Review for large customers

Required experience/skills:

  • 5 years experience in digital commerce
  • Familiar with project management.
  • Excellent command of English (additional languages appreciated)
  • Well organized, meticulous and autonomous
  • Strong analytical and solution finding (analysis under pressure) skills
  • Excellent verbal and written communications skills (internal and customer oriented) including distributed communication (emails, calls ,video conferences, etc…)
  • Experience in a multicultural and/or international environment.
  • Good knowledge in verticals specifics (Software, Games, Online Retail)
  • Familiarity with Internet Technologies such as HTTP, SSL, HTML, CSS appreciated.

Nexway is a leading provider of solutions to monetize digital businesses and connect companies to the worldwide digital market. Founded in 2002, Nexway has enjoyed rapid growth, thanks to strong and diversified partnerships. Based in Paris – La Défense, France, the company has subsidiaries in the USA, Brazil, Germany, Italy, Spain, Morocco, Poland, and Japan. Leading companies who rely on Nexway include retailers FNAC-Darty™, Yahoo! Japan™, Softwareload™, Amazon™, Medion™; and publishers Kaspersky Lab™, Adobe™, 2K Games™, Big Fish™, ESET™, Avast Software™ and many others around the world. Follow us on Twitter @nexway and Linkedin.

TECHNICIEN HELP DESK H/F

Nexway​, un des leaders mondiaux de solutions e-commerce, recherche ​un technicien Help Desk H/F (débutants acceptés) dans le cadre de sa croissance Nous vous proposons un poste ​évolutif vers des missions d’Administration Système rapidement en plus du help desk en collaboration avec l’ensemble de l’équipe.
Basé à au Siège de la Société à Paris La Défense, vous travaillez sur l’ensemble du parc informatique France & Etranger.

LES RESPONSABILITÉS

  • Gestion des postes clients sous Windows et de leur solution de sécurité centralisée
  • Gestion des équipements de salle de réunion
  • Gestion au quotidien des utilisateurs et comptes client
  • Mise en place et gestion du parc de serveurs et instances Google Cloud sous Debian avec l’équipe d’administration système.

FORMATION

  • Bac +2 : BTS ou DUT en électronique, informatique ou maintenance industrielle

COMPETENCES

  • Bonne connaissance de Windows côté client indispensable
  • Connaissance de Linux (Debian ou dérivés) nécessaire
  • Bon niveau d’anglais requis

PROFIL

  • Sens de l’écoute, calme
  • Qualités relationnelles
  • Sens du service
  • Efficace
  • Organisé
  • Capacités à s’auto-former

ENVIRONNEMENT TECHNIQUE
Formation en interne pendant la prise de poste :

  • Centreon, GLPI, Google Apps, Postfix, Bind, Proxmox, Apache, Mysql, PHP, Google Cloud Platform, Kubernetes, Ansible, Nginx, OpenLDAP

POURQUOI NEXWAY ?

  • Pour sa position de leader européen sur le commerce digital dans le monde du jeu video et du logiciel
  • Pour sa stratégie d’innovation sur les infrastructures de cloud computing

Nexway est l’un des principaux fournisseurs de solutions pour monétiser les activités numériques et connecter les entreprises au marché numérique mondial. Fondée en 2002, Nexway a connu une croissance rapide grâce à des partenariats solides et diversifiés. Siège social basé à Paris – La Défense/France, possédant plusieurs filiales : USA, Brésil, Allemagne, Italie, Espagne, Maroc, Pologne, Japon. Les entreprises qui font confiance à Nexway incluent les marchands FNAC-Darty™, Yahoo! Japan™, Softwareload™, Amazon™, Medion™; ainsi que les éditeurs Kaspersky Lab™, Adobe™, 2K Games™, Big Fish™, ESET™, AVAST Software™ et bien d’autres entreprises dans le monde. Suivez-nous sur twitter @nexway et sur Linkedin.

BACK END DEVELOPER

Position OvervieW

Nexway, a worldwide leading global e-commerce solutions provider, offers a fully integrated platform for creating, distributing and monetizing digital content across all devices.

As part of the engineering team, you will be responsible for developing new features of the Nexway Platform.  

Key responsibilities

  • Participate in daily AGILE meetings
  • Develop new features according to use cases while conforming to best practices
  • Perform code reviews of your peers
  • Implement automatic tests
  • Propose new approaches and tools to improve development velocity and quality
  • Contribute to platform architecture design

Required experience/skills

  • 2 to 5 years of professional Back end development
  • Strong analytical and coding skills
  • Proficient knowledge of Java or Go language
  • Proficient knowledge in REST API and microservices
  • Knowledge of security compliance
  • Knowledge of accessibility compliance
  • Proficient in French & English (written and spoken)

Preferred qualifications

  • Ability to work in a continuous integration mode
  • Experience with Github, Jenkins, Docker, Kubernetes
  • Knowledge in e commerce application

ECommerce platform technical ecosystem

  • Backend languages: Java (SpringBoot), Golang, Php (for some)
  • Frontend languages: HTML/CSS/JavaScript (ReactJs)
  • Database: MongoDb, MySQL, Google BigQuery
  • Event bus: RabbitMQ
  • Continuous Integration/Deployment: Jenkins
  • Docker & Orchestrator Kubernetes
  • Log Elasticsearch and Kibana, stackdriver
  • Infrastructure: Google Cloud platform

Location:  Paris or Nîmes

Nexway is a leading provider of solutions to monetize digital businesses and connect companies to the worldwide digital market. Founded in 2002, Nexway has enjoyed rapid growth, thanks to strong and diversified partnerships. Based in Paris – La Défense, France, the company has subsidiaries in the USA, Brazil, Germany, Italy, Spain, Morocco, Poland, and Japan. Leading companies who rely on Nexway include retailers FNAC-Darty™, Yahoo! Japan™, Softwareload™, Amazon™, Medion™; and publishers Kaspersky Lab™, Adobe™, 2K Games™, Big Fish™, ESET™, Avast Software™ and many others around the world. Follow us on Twitter @nexway and Linkedin.

CONSEILLER SUPPORT CLIENT (H/F) BILINGUE ESPAGNOL - HELP DESK COMMERCIAL

Nexway est un leader de la monétisation de contenus digitaux, et connecte les entreprises à son réseau mondial de distribution digitale.

Poste à pourvoir immédiatement

Nexway propose des postes de conseillers support client sur sa plate-forme help desk de Nîmes situé en centre Ville. En relation avec les clients finaux des plates-formes de ventes de logiciels et de jeux Nexway, vous aurez à conseiller et aider les consommateurs lors de leur acte d’achat en ligne. Le Service Help Desk s’adresse aux clients des chaines jeux et Logiciels des grands acteurs de l’Internet français et européens (e-marchands, portails), ainsi qu’aux grands éditeurs de contenus numériques (principalement logiciels et jeux vidéo)

Missions

  • Assurer la relation entre les offres produits et les clients des plates-formes Nexway
  • Qualifier les demandes des clients et répondre à leurs attentes par e-mail, téléphone ou chat
  • Contribuer à l’amélioration des process et à la qualité de service
  • Anticiper les besoins des clients pour  garantir leur satisfaction et leur fidélisation

Compétences requises

  • La relation client s’effectue par Téléphone et/ou par E-mail, ce qui sous-entend une bonne capacité rédactionnelle de votre part
  • Une grande capacité d’écoute et d’analyse sont indispensables pour ce poste
  • Vous bénéficiez d’une bonne culture Web et d’une excellente connaissance micro-informatique
  • Bilingue Français/Espagnol, Allemand est un plus

Formation / expériences souhaitées

Formation BTS ou IUT (BAC + 2/3), double formation appréciée

1 an d’expérience dans le domaine du logiciel ou du jeu vidéo

Merci d’envoyer votre CV et votre lettre de motivation à job@nexway.com à l’attention de Jérôme Mormiche

Nexway est l’un des principaux fournisseurs de solutions pour monétiser les activités numériques et connecter les entreprises au marché numérique mondial. Fondée en 2002, Nexway a connu une croissance rapide grâce à des partenariats solides et diversifiés. Siège social basé à Paris – La Défense/France, possédant plusieurs filiales : USA, Brésil, Allemagne, Italie, Espagne, Maroc, Pologne, Japon. Les entreprises qui font confiance à Nexway incluent les marchands FNAC-Darty™, Yahoo! Japan™, Softwareload™, Amazon™, Medion™; ainsi que les éditeurs Kaspersky Lab™, Adobe™, 2K Games™, Big Fish™, ESET™, AVAST Software™ et bien d’autres entreprises dans le monde. Suivez-nous sur twitter @nexway et sur Linkedin.

Why join Nexway?

  • We are dynamic, innovative and energetic.
  • We see opportunities rather than boundaries, using technology to make all our lives better.
  • You will work in an international environment with talented people from different countries.

Interested in a position or an internship?

We seek enthusiast and talented people with team spirit and passion for innovation.

If you have firsthand experience in e-commerce and would like to grow and succeed with us, we would be glad to hear from you!

Please explain in a few sentences who you are and what you are looking for in your career.