JOIN THE NEXWAY TEAM
ACHIEVEMENTS, TEAMWORK & FUN

Nexway is recruiting!

We are strengthening our teams with the opening of two new positions:

CUSTOMER SUCCESS MANAGER for CONNECT Solutions

Position Overview:

As a member of the Customer Success Team, you are focused on the management of a portfolio of customer accounts (e-merchants and Publishers) ensuring customer loyalty and business growth in time by

  • Accompanying customers in the use of and maximizing the use of the running of our solution and services
  • Managing customers requests and satisfaction
  • Identifying upsell and cross sell opportunities

Location:  Paris La Défense

Reports to : Lead Customer Success Management

Key responsibilities:

  • Monitor and analyze customer’s business trends including (for) customer (consumers) revenues, traffic, conversion rates and retention rates  as well as customer satisfaction.
  • Monitor Service Level Agreements, alert P0 and P1 and bugs corrections
  • Provide regular and adequate formalized reporting to customers, sales and management on his/her own scope and alerts when necessary.
  • Insure execution of marketing operations, when relevant, through ecrm programs and site promotions
  • Supervise monthly invoice claims and invoices issuance in coordination with accounting
  • Manage content/catalog (prices, promotions, new product releases)
  • Understand the business processes enabled by Nexway solutions supported as well as customer business requirements vs.internal capabilities.
  • Answer customer questions and requirements, following and orchestrating resolutions of requests with internal Nexway teams.
  • Share customers feedbacks with internal teams as appropriate to improve Nexway solutions
  • Identify, propose and manage online projects to accelerate customer’s business (such as prices, packages, cross sell opportunities and marketing) as well as  geo or channels expansion opportunities in coordination with Sales.
  • Push roadmap information and best practices to customers
  • Run Quarterly Business Review for large customers

Required experience/skills:

  • 5 years experience in digital commerce
  • Familiar with project management.
  • Excellent command of English (additional languages appreciated)
  • Well organized, meticulous and autonomous
  • Strong analytical and solution finding (analysis under pressure) skills
  • Excellent verbal and written communications skills (internal and customer oriented) including distributed communication (emails, calls ,video conferences, etc…)
  • Experience in a multicultural and/or international environment.
  • Good knowledge in verticals specifics (Software, Games, Online Retail)
  • Familiarity with Internet Technologies such as HTTP, SSL, HTML, CSS appreciated.

Nexway is a leading provider of solutions to monetize digital businesses and connect companies to the worldwide digital market. Founded in 2002, Nexway has enjoyed rapid growth, thanks to strong and diversified partnerships. Based in Paris – La Défense, France, the company has subsidiaries in the USA, Brazil, Germany, Italy, Spain, Morocco, Poland, and Japan. Leading companies who rely on Nexway include retailers FNAC-Darty™, Yahoo! Japan™, Softwareload™, Amazon™, Medion™; and publishers Kaspersky Lab™, Adobe™, 2K Games™, Big Fish™, ESET™, Avast Software™ and many others around the world. Follow us on Twitter @nexway and Linkedin.

BACK END DEVELOPER

Position OvervieW

Nexway, a worldwide leading global e-commerce solutions provider, offers a fully integrated platform for creating, distributing and monetizing digital content across all devices.

As part of the engineering team, you will be responsible for developing new features of the Nexway Platform.

Key responsibilities

  • Develop new features according to use cases while conforming to best practices
  • Contribute to platform architecture design
  • Perform code reviews for the team
  • Propose new approaches and tools to improve development velocity and quality

Required experience/skills

  • 2 to 5 years of professional Back end development
  • Strong analytical and coding skills
  • Proficient knowledge of Java or Go language
  • Proficient knowledge in REST API and microservices
  • Knowledge of security compliance
  • Knowledge of accessibility compliance
  • Knowledge in Javascript, HTML and CSS
  • Proficient in English (written and spoken)

Preferred qualifications

  • Ability to work in a continuous integration mode
  • Experience with GITHub, Jenkins, Docker, Kubernetes
  • Knowledge in e commerce application

ECommerce platform technical ecosystem

  • Backend languages: Java (SpringBoot), Golang, Php (for some)
  • Frontend languages: HTML/CSS/Javascript (ReactJs)
  • Continuous Integration/Deployment: Jenkins
  • Container clustering system: Kubernetes
  • Event bus and async commands: RabbitMQ
  • Database: Google BigQuery, MongoDb, MySQL

Location:  Paris or Nîmes

Nexway is a leading provider of solutions to monetize digital businesses and connect companies to the worldwide digital market. Founded in 2002, Nexway has enjoyed rapid growth, thanks to strong and diversified partnerships. Based in Paris – La Défense, France, the company has subsidiaries in the USA, Brazil, Germany, Italy, Spain, Morocco, Poland, and Japan. Leading companies who rely on Nexway include retailers FNAC-Darty™, Yahoo! Japan™, Softwareload™, Amazon™, Medion™; and publishers Kaspersky Lab™, Adobe™, 2K Games™, Big Fish™, ESET™, Avast Software™ and many others around the world. Follow us on Twitter @nexway and Linkedin.

TECHNICIEN HELP DESK H/F

Nexway​, un des leaders mondiaux de solutions e-commerce, recherche ​un technicien Help Desk H/F (débutants acceptés) dans le cadre de sa croissance Nous vous proposons un poste ​évolutif vers des missions d’Administration Système rapidement en plus du help desk en collaboration avec l’ensemble de l’équipe.
Basé à au Siège de la Société à Paris La Défense, vous travaillez sur l’ensemble du parc informatique France & Etranger.

LES RESPONSABILITÉS

  • Gestion des postes clients sous Windows et de leur solution de sécurité centralisée
  • Gestion des équipements de salle de réunion
  • Gestion au quotidien des utilisateurs et comptes client
  • Mise en place et gestion du parc de serveurs et instances Google Cloud sous Debian avec l’équipe d’administration système.

FORMATION

  • Bac +2 : BTS ou DUT en électronique, informatique ou maintenance industrielle

COMPETENCES

  • Bonne connaissance de Windows côté client indispensable
  • Connaissance de Linux (Debian ou dérivés) nécessaire
  • Bon niveau d’anglais requis

PROFIL

  • Sens de l’écoute, calme
  • Qualités relationnelles
  • Sens du service
  • Efficace
  • Organisé
  • Capacités à s’auto-former

ENVIRONNEMENT TECHNIQUE
Formation en interne pendant la prise de poste :

  • Centreon, GLPI, Google Apps, Postfix, Bind, Proxmox, Apache, Mysql, PHP, Google Cloud Platform, Kubernetes, Ansible, Nginx, OpenLDAP

POURQUOI NEXWAY ?

  • Pour sa position de leader européen sur le commerce digital dans le monde du jeu video et du logiciel
  • Pour sa stratégie d’innovation sur les infrastructures de cloud computing

Nexway est l’un des principaux fournisseurs de solutions pour monétiser les activités numériques et connecter les entreprises au marché numérique mondial. Fondée en 2002, Nexway a connu une croissance rapide grâce à des partenariats solides et diversifiés. Siège social basé à Paris – La Défense/France, possédant plusieurs filiales : USA, Brésil, Allemagne, Italie, Espagne, Maroc, Pologne, Japon. Les entreprises qui font confiance à Nexway incluent les marchands FNAC-Darty™, Yahoo! Japan™, Softwareload™, Amazon™, Medion™; ainsi que les éditeurs Kaspersky Lab™, Adobe™, 2K Games™, Big Fish™, ESET™, AVAST Software™ et bien d’autres entreprises dans le monde. Suivez-nous sur twitter @nexway et sur Linkedin.

Why join Nexway?

  • We are dynamic, innovative and energetic.
  • We see opportunities rather than boundaries, using technology to make all our lives better.
  • You will work in an international environment with talented people from different countries.

Interested in a position or an internship?

We seek enthusiast and talented people with team spirit and passion for innovation.

If you have firsthand experience in e-commerce and would like to grow and succeed with us, we would be glad to hear from you!

Please explain in a few sentences who you are and what you are looking for in your career.